At our company, we want to ensure that your shipping experience is as seamless and secure as possible. We offer shipment insurance for both documents and parcels, providing you with peace of mind as your items travel to their destination.

## Document Insurance Overview

When shipping documents, it’s crucial to follow our packaging guidelines to safeguard your important items and ensure a hassle-free delivery.

### 1. Lost Uninsured Shipments

If your shipment is lost and uninsured, we will compensate you for the shipping fees only.

### 2. Lost Insured Shipments

For insured shipments that go missing, you could receive up to $100 in compensation. The exact amount will be determined by our shipping team after you provide details about the lost documents and their contents.

### 3. In Case of Damage

Whether insured or not, if your documents are damaged, you’ll need to initiate a claim. This process requires you to submit:

- A photo of the damaged documents

- An image of the packaging, including the envelope used for shipping

Remember, proper packaging is your responsibility. When you receive the envelope from the courier, please inspect it for any damage. If there are issues, report them immediately when signing for the delivery. Taking photos of both the damaged documents and the envelope will help us assess the situation.

We will carefully review all submitted evidence to determine the compensation amount based on the level of damage. The final decision will rest with our team.

## Parcel Insurance Overview

### Packaging and Insurance Details

To protect your parcels, we recommend adhering to our packaging instructions for safe shipping. When sending non-personal items, please include an invoice that states the item’s value, as this is necessary for customs clearance and determining insurance coverage.

Keep in mind, the maximum insurance coverage is $10,000. If the declared value exceeds this limit, only $10,000 will be covered. Insurance applies only to lost items.

### Claims Process for Damaged Parcels

If your parcel arrives damaged, here’s how to initiate a claim:

- **Proof of Damage:** The recipient must sign for the delivery and file a complaint.

- **Packaging Photos:** The sender should provide images of the internal and external packaging prior to shipping.

- **Parcel Photos:** Once received, the recipient should send photos of the parcel—both inside and out—along with clear images of any damaged items.

After reviewing the submitted materials, we will assess whether the packaging was adequate. If it meets our standards, compensation will be based on the declared value of the contents. If the packaging is deemed insufficient, compensation may be denied or reduced at the discretion of our management team.

### Important Note

Please note that our insurance does not cover fragile items or those prone to breaking.