Delivery and Receiving
Receiving a Damaged Parcel: Next Steps
If your parcel arrives damaged, take photos of the packaging and contents, and contact our support team immediately. We’ll guide you on filing a claim if the item is covered by insurance. GoZagel is not responsible on claim results, it's solely ...
What to Do if You Missed the Delivery?
If no one is available to receive the parcel, the courier may attempt delivery again or leave instructions for pickup. Check the tracking page or your email for details on the next steps.
Signature Requirements
Certain shipments may require a recipient’s signature upon delivery. You’ll be informed if this applies to your parcel during the booking process. If you’re not available, the courier may leave a delivery attempt notice.
What to Expect During Delivery?
The courier will deliver your parcel to the specified address. For added security, some deliveries require a signature. Make sure someone is available to receive it at the destination.