How to File a Claim for Lost or Damaged Items?
If your parcel is lost or damaged, contact our support team and provide the necessary documentation, such as photos and a description of the issue. We’ll assist you in submitting a claim to the courier.
GoZagel is not responsible on claim results, it's solely courier's decision.
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Claim Processing and Expected Timeline
Claims are generally processed within 7-14 business days, But may take more according to courier's policies. You’ll receive updates throughout the process, and we’ll notify you when a decision is made by courier regarding your claim. GoZagel is not ...
Coverage Options for Shipments
GoZagel includes basic coverage on some shipments, with options for additional insurance at an extra cost. Choosing the right coverage helps protect valuable or fragile items during transit. GoZagel is not responsible on claim results, It's solely ...